Saturday, March 1, 2025

The Impact of Digital Technology on Doctor-Patient Interactions: Finding the Right Balance

harsha impacts doctor-patient interaction with technologyThe digital transformation of healthcare has revolutionized patient care, with electronic medical records (EMRs), telemedicine, and AI-driven diagnostics improving efficiency. However, these advancements also pose challenges, particularly in doctor-patient interactions.

Many patients today notice their doctors spending more time on screens than engaging with them directly. This shift, driven by extensive documentation requirements, can extend consultation times and reduce valuable face-to-face interaction. Even tech-savvy doctors struggle with data entry, diverting attention from patient care.

To ensure technology enhances rather than hinders healthcare, simplicity is key. Digital tools should be intuitive, minimizing data entry during consultations. Automating tasks and utilizing pre-visit digital forms can streamline processes, allowing doctors to focus on medical care.

Another concern is the potential loss of human connection in healthcare. Empathy, eye contact, and bedside manner are crucial for patient trust. Solutions like voice-to-text software and digital prescriptions can assist with documentation without disrupting doctor-patient engagement.

As digital healthcare evolves, maintaining a balance between efficiency and human touch is essential. By prioritizing user-friendly technology and preserving personal interactions, we can enhance healthcare delivery while ensuring patients feel heard and cared for.


Dr. Harsha Jayakody is a medical doctor and a healthcare entrepreneur, who has a special interest in artificial intelligence. Click here to read more about him.

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